Shipping Policy
Key Details
- Order Cut-Off: 16:00 GMT
- Processing Time: 1–3 days (Monday–Friday)
- Transit Time: 4–6 days (Monday–Friday)
- Estimated Total Delivery: 5–9 business days
- Shipping Costs: Free delivery on all orders within the United Kingdom
Order Processing and Dispatch
Once an order is placed, a confirmation email will be sent summarising the purchase. Our team typically processes orders within 1–3 days (Monday–Friday).
After dispatch, a shipping confirmation email with a tracking link will be sent so you can monitor your package. The estimated transit time is 4–6 days, resulting in a total delivery timeframe of approximately 5–9 business days from purchase.
Tracking
All orders include tracking for visibility. Once your order ships, you will receive an email with tracking information. You can use this link to track your shipment.
Possible Delays
Delivery may occasionally take longer due to:
- Peak shopping periods or public holidays
- Severe weather or natural disruptions
- Courier or customs delays
- High order volumes
If your order does not arrive within 5–9 business days, please allow up to 3 additional business days. If it still has not arrived, contact our support team at info@nolathelabel.com for assistance.
Order Cancellations
If you wish to cancel your order, please email us immediately at info@nolathelabel.com. We will attempt to process your request before the order is shipped. Once shipped, cancellations cannot be accepted.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact info@nolathelabel.com immediately and provide:
- Your order number
- A description of the issue
- Photos of the item and packaging
After verification, we will arrange either:
- A replacement item at no additional cost
- A full refund to your original payment method
Our team aims to resolve such issues promptly to ensure a good experience.