Shipping Policy
Important Information:
- Order Cut-Off Time: 12:00 GMT
- Order Processing Time: 1–2 business days (Monday to Friday)
- Package Transit Time: 5–7 business days (Monday to Friday)
- Total Delivery Time: 6-9 business days (Monday to Friday)
- Shipping Costs: Delivery is free within the UK.
Shipping Process
Once your order has been placed, you will receive a confirmation email indicating that processing has begun. This step typically takes 1–2 business days (Monday to Friday). After dispatch, you will receive an email with tracking information so you can follow the status of your delivery. The package transit time is approximately 5–7 business days (Monday to Friday).
Possible Delays
Delays can occur for many reasons. If your delivery is delayed, we kindly ask that you allow an additional 3 business days (Monday to Friday). If your order still hasn’t arrived after this period, please contact us at info@nolathelabel.com so we can investigate the matter further.
Cancellations
If you wish to cancel your order, please contact us as soon as possible at info@nolathelabel.com. A cancellation is not possible once the parcel has been dispatched.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us at info@nolathelabel.com with photos of the issue. We will promptly review the matter and arrange a replacement.
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.
Business Information:
Nola The Label is owned and operated by KJ Ecom, a company based in the Netherlands.
Company Number: 91412749
VAT number: NL004888760B45
Address:
Anthonetta Kuijlstraat 49b, 3066 GS, Rotterdam, Netherlands
Customer Service Hours:
Monday to Friday: 8:00-17:00 GMT
Email: info@nolathelabel.com
Phone: +447458114964
Contact Form: Click Here