Return and Refund Policy
If your order does not meet your expectations, this page explains how to request a return, refund, exchange, or cancellation. Please review the information below before contacting our support team.
Key Information
Return Period
30 days from delivery
Restocking Fee
None
Refund Processing Time
Within 7 days after approval
Return Shipping Costs
Paid by the customer
Exchanges
Accepted under the conditions listed below
Terms
Subject to our Terms of Service
Order Cancellations
If you wish to cancel your order, please email us immediately at info@nolathelabel.com. We will attempt to process your request before the order is shipped. Once shipped, cancellations cannot be accepted.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact info@nolathelabel.com immediately and provide:
- Your order number
- A description of the issue
- Photos of the item and packaging
After verification, we will arrange either:
- A replacement item at no additional cost
- A full refund to your original payment method
Our team aims to resolve such issues promptly to ensure a smooth experience.
Refunds
After we receive and inspect a returned item, we will notify you by email regarding approval.
If approved:
- Refunds will be issued to your original payment method
- Processing typically takes within 7 days after approval
- No restocking fees are applied
Refund timing may vary depending on your payment provider or bank.
Exchanges
To request an exchange, contact us at info@nolathelabel.com with your order number and details. Our team will provide instructions to complete the exchange.
Exchange requirements:
- Items must be unused and unwashed
- Items must be returned in their original packaging
- All tags and accessories must remain intact
Returns Requirements
Items can be returned within 30 days from delivery and must:
- Be unused and unwashed
- Returned in its original packaging
- All tags and accessories must remain intact
Returns requested after 30 days cannot be accepted.
Return Steps:
- Contact Us: Email info@nolathelabel.com with your order number and reason for return. Returns without approval will not be processed.
- Follow Instructions: Once approved, you will receive the return address and shipping instructions.
- Package Securely: Ensure items are properly packaged to avoid damage during transit.
- Note: Return shipping costs are the responsibility of the customer.