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Privacy Policy

1. Who We Are and How to Contact Us
This website (“Site”) is owned and operated by KJ Ecom, registered in the Netherlands (Registration Number: 91412749, VAT Number: NL004888760B45). We are responsible for managing personal information collected through this Site.

If you have questions about your data, you can contact us:

  • Email: info@nolathelabel.com
  • Phone: +447458114964
  • Address: Prinsenland, Anthonetta Kuijlstraat 49b, 3066 GS Rotterdam, Netherlands
  • Customer service hours: Monday to Friday: 08:00-17:00 GMT

2. Information We Collect
We collect personal information when you use our store, including:

  • Contact details: name, email, phone, delivery address
  • Order information: items purchased, payment method, billing address
  • Device and usage data: IP address, browser type, time zone, browsing activity
  • Communication data: emails, messages, or other interactions with our team

We collect information when you:

  • Place an order or create an account
  • Subscribe to newsletters
  • Contact customer support
  • Browse or interact with the store

3. Purpose of Collection
We use your information to:

  • Fulfil orders: process, ship, and deliver purchases
  • Provide support: respond to inquiries, manage returns or refunds
  • Communicate: send updates, invoices, or service notifications
  • Marketing: send promotional offers with your consent
  • Website improvement: analyse traffic and enhance user experience

Data is processed based on:

  • Contractual obligations (e.g., fulfilling orders)
  • Legal and regulatory requirements
  • Legitimate business interests (e.g., preventing fraud, improving services)
  • Consent (for marketing communications)

4. Shopify Platform and Payment Processing
Our store is hosted on Shopify Inc., providing the e-commerce infrastructure.

  • Data is stored on Shopify’s secure servers protected by firewalls.
  • Payment details are encrypted according to PCI-DSS standards.
  • Purchase and payment information is retained only as long as necessary to complete transactions.

For more details, see Shopify Terms of Service and Shopify Privacy Policy.

5. Sharing Personal Information
We only share information with trusted third parties to operate our business, such as:

  • Payment processors
  • Shipping and logistics providers
  • Marketing and analytics services
  • Professional advisors or service providers

6. Cookies and Analytics
We use cookies and similar technologies to:

  • Enable essential site functionality (e.g., shopping cart)
  • Analyse traffic and visitor behaviour
  • Deliver personalised content and marketing

You can manage or disable cookies in your browser, though some site features may not function properly. See Shopify Cookie Policy for details.

7. Data Security
We implement reasonable technical and organisational measures to protect your data against:

  • Unauthorised access or disclosure
  • Misuse, loss, or alteration

All transactions are encrypted using SSL technology, and payment information follows PCI-DSS standards.

8. Data Retention
We retain personal information as long as necessary to:

  • Complete orders and provide customer service
  • Meet legal and accounting obligations

Once no longer required, data is securely deleted or anonymised.

9. Your Rights Under UK Law
Under the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access the personal information we hold about you
  • Request corrections to any inaccurate or incomplete data
  • Opt out of marketing communications at any time
  • Submit a complaint regarding the handling of your personal information

To exercise your rights, please contact info@nolathelabel.com. We will respond within a reasonable period.

10. Links to External Websites
Our Site may link to third-party websites. This Privacy Policy does not apply once you leave our domain. We recommend reviewing the privacy policies of any external sites you visit.

11. Updates to This Policy
We may update this Privacy Policy to reflect legal, technical, or operational changes. Updates will be posted on this page. Continued use of our website after updates constitutes acceptance of the revised policy.